FAQ

Frequently Asked Questions

At The Ellery Hotel

  • How do I request an early check-in or late check-out?

    Contact our Ellery Hotel front desk team at (508)487-4242

  • What time is check in and check out?

    Check in - 3PM

    Check out - 11AM

  • What is your policy regarding cancellations?

    November – April we offer a 48-hour cancellation and  May – October we offer a 14-day cancellation

     cancelation policy.  If a reservation is cancelled within the 14-day cancellation policy, the total room and tax for entire reservation will be forfeited.

  • Will I be charged for extra guests occupying my room?

    No

  • Is there a minimum age requirement to reserve a hotel room?

    21 years old.

  • Can the hotel provide kid cots or baby cribs upon request? What are your COVID safety precautions?

    Hotel does not provide cribs or pack and plays.

  • Is internet available at the hotel?

    Complimentary highspeed wireless internet access on unlimited devices. 

  • Is there parking on site?

    Hotel has a parking lot with limited spaces. There is a public parking lot adjacent to the hotel.

  • Can I have a package delivered to the hotel?

    Yes, but the package must have the name of the guest that matches the name on the reservation.  If the package has a name that does not register in the hotel reservation system, then the package will be refused.

  • What is the hotel's pet policy - is there a weight or breed restriction and is there a limit to pets per room? Does the hotel have an additional fee for pets? Can you leave pets unattended in the room?

    Pets are welcomed to the Ellery Hotel.  There is a $100 fee for the pet per stay per room.  There is 50 lb weight limit and all breeds are welcomed.  A USD 250.00 non-refundable cleaning fee will be charged to the guest if damages have been found in room.

  • Does the hotel offer group blocks for special events?

    Please contact the Ellery Hotel Manager for details. 

  • Is the hotel kid-friendly?

    Yes, anyone under the age of 18 years of age must be accompanied by an adult. 

  • Does the hotel have any connecting rooms?

    No.

  • Does the hotel offer room service?

    No.

  • Is smoking permitted on the property?

    No.  If evidence of smoking is found in guest rooms or outdoor communal public spaces, a USD 250.00 non-refundable fee will be charged to the guest.  Designated smoking areas are located outside.  Please contact the front desk for locations.

  • Is there a fitness center on the property?

    No.

  • Does the hotel have refrigerators or microwaves?

    Yes, all rooms have refrigerators but not microwaves. Please contact the hotel for details. 

  • Does the hotel charge a destination fee?

    Yes - 10%

  • How far is the hotel from the airport?

    The Ellery to Provincetown Municipal Airport – 2.6 Miles, 6 minutes from hotel.

    The Ellery to Boston Logan International Airport – 117 miles, 2 hours 47 minutes from the hotel.

  • What are the ADA features at the hotel?

    N/A

  • Does the hotel provide beach towels and beach chairs?

    N/A

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